A lot of persons who begin using their first hosting account, or switch companies, often have queries regarding how certain procedures are carried out or come across complications when setting up different things such as emails, site settings, and so on. That’s the reason why, lots of providers have compiled documentation with the most standard questions and problems so as to help their clients obtain info swiftly and seamlessly. Consequently, the technical support staff representatives can devote more time to real problems that particular customers may be encountering, because the solution for the smaller things will already be available online and customers will be able to solve them without having to get in touch with the help desk support staff. Having comprehensive documentation is pretty important, particularly for new users with no previous experience at all, since the hosting service entails an immense number of features and many people can get bewildered about what to do. A good knowledge base can both help you carry out the tasks that you want and find out how the hosting service works in general.

Extensive Online Documentation in Cloud Website Hosting

If you purchase a cloud website hosting account through our company, you will be given access to our in-depth online help documentation where you will see information on de facto everything associated with our hosting solutions. The topics vary from how to create an e-mail account on your smartphone, to how to accomplish various things using an .htaccess config file. The articles are written in a simple-to-understand fashion and include detailed manuals on how to accomplish a given task in your Hepsia Control Panel. You can also find information that’s not connected directly to Hepsia, for example one that concerns software applications on your desktop PC. The whole list of articles will be located in the Control Panel’s Help section, but the ones that are relevant to a specific Control Panel section can be accessed on the spot. Considering the fact that we’ve encompassed as many topics as possible, you’ll be able to acquaint yourself with practically everything connected to your account.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled an extensive knowledge base for all our present and potential customers, so in case you order a semi-dedicated server plan from our company, you will be able to find any info that you are searching for at any moment. We have heaps of informational articles, which will help you understand better what’s going on in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are simply two examples. Our in-depth tutorials will help you do anything you need – extract the contents of an archive, import a database, forward a domain, and so on. Also, we’ve also got troubleshooting guidelines, which will permit you to find out what precipitates a given problem and the probable solutions for it. In case you’re unable to send e-mails or your domain name opens an HTTP 500 error message, for example, you can browse our knowledge base and rectify the issue straight away. The articles can be accessed through each Control Panel section, as well as through the all-encompassing Help section.