In case you’ve ordered a hosting package and you have some queries related to a specific feature/function, or if you have chanced upon some difficulty and you require help, you should be able to get in touch with the respective help desk team. All web hosting companies use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, because the most effective way to fix an issue most often is to open a ticket. This form of correspondence makes the responses sent by both parties easy to follow and permits the technical support team members to escalate the issue in case, for example, a server administrator should intervene. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you’ll have to use no less than 2 separate accounts to contact the support staff and to actually administer the hosting space. Non-stop signing in and out of different accounts might often be a nuisance, not to mention the fact that it takes quite a long time for the majority of hosting providers to answer ticket requests.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting come with an integrated support ticket system, which is an integral part of our custom Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia will enable you to manage everything related to the hosting service itself in one location – payments, web files, emails, trouble tickets, etc., avoiding the need to use different interfaces. In the event that you have any technical or pre-sales questions or any problems, you can post a ticket with a few mouse clicks without needing to leave your Control Panel. During the process, you may select a category and our system will present you with a variety of informational articles, which will supply you with additional info and which may help you fix any specific problem even before you send a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting, which implies that you won’t require another support platform to touch base with our help desk support team – you can do that on the spot in the event that you experience a difficulty. Posting a new ticket takes a few clicks of the mouse and finding an older one is equally easy. Using our intelligent search functionality, you can swiftly find any ticket that you have already posted. You can post a ticket at any time whatsoever since our customer support team representatives are available to you night and day and reply in less than an hour, even though it rarely takes this much to get support. With the Hepsia Control Panel, you will have everything in a single location and you can just forget about the need to go through 2 or more platforms to resolve a simple problem.