If you ever have any inquiries regarding your web hosting account or if you encounter a problem with your sites, you’ll have to contact the respective web hosting company’s client support team. It may not make a difference how promptly they will reply if you’ve got a general inquiry, but a problem such as a misapplied software app update, for instance, may lead to your website becoming broken or unavailable on the Internet. And the longer you wait for the support team to lend a hand, the longer the website will be down. In case you offer goods or services online, any downtime will affect your site negatively and you can lose existing or prospective customers. Many web hosting providers, mainly resellers, answer emails and tickets within 24 hours, but in the online sphere that is far too long, since customers will rarely return to a website that isn’t working properly over an extended span of time.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can forget about waiting for hours and hours, or even all day, to receive an answer to a trouble ticket or an e-mail. Regardless of when you contact us, we’ll lend you a hand within less than an hour with any sales and technical questions that you may have. As a matter of fact, our actual reaction time hardly ever surpasses twenty to thirty minutes. Since we’re on duty 7 days a week, you will always obtain assistance in a timely fashion and we know exactly how critical that is in the electronic world. Soon after you contact us, we’ll reply to your enquiries. If you chance upon any technical difficulty, we will solve it on your behalf, or we will give you all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our astoundingly fast support services. You’ll obtain a response to any ticket submitted via the web hosting Control Panel or e-mail sent to our client and technical support staff in no more than 1 hour. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. It often takes considerably less time to examine and troubleshoot a problem. We’ll provide you with more info in case the solution involves something that has to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be precisely the same and since our support team is available to you 24-7-365, you will get instant help for practically any general, technical or billing issue whatever the hour.