There're plenty of cloud website hosting providers on the market today, but many of them are resellers that have limited resources, especially when it comes to support. A good way to distinguish them is the option to contact the company over the telephone. The level of support that you will receive via this channel of communication will vary depending on the supplier - several of them provide expert telephone support, while others offer basic and customer support only as some issues are more time-consuming and it's faster and easier to be resolved with a trouble ticket, particularly when the issue has to be escalated. However, it is good to know that you could always get in touch with your website hosting provider since there are countless small issues which can be taken care of without difficulty and in a very timely manner through a call, not mentioning that you will be able to get additional information for the services even before you become a customer.

Phone Support in Cloud Website Hosting

We know that the option to consult with a live representative is very important, so we have three support lines worldwide (Australia, USA and UK) and you're able to get in touch with us over the phone for 14 hours every day. In case you consider obtaining one of our Linux cloud website hosting, for instance, you can call us and find out more about our services before placing your order in order to be sure that we match all system requirements for your web sites. Following your purchase, you'll be able to contact us about all the sales or billing troubles you may experience, or get any kind of general or basic tech information you need. We have aimed to find the balance between telephone and ticket support, so for entirely technical issues you can use our ticketing system, that will help you keep track of the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hrs per day as a part of the support services for each and every semi-dedicated server plan that we offer. Due to the fact that some issues are more complex and time-consuming, you'll have to open a ticket in case you experience such a problem, still for any general, billing or minor technical issues you can always call us and we will help you quickly so as to save you the time you'll need to spend on opening a ticket. Even if you don't have an account yet, you will be able to find out if you can host your internet sites on our high-tech cloud platform or you're able to receive any other general information about our semi-dedicated solutions. We have local numbers in the U.S.A., Great Britain and Australia as well as a global number, which means that you can call the one that is nearer to your region.