Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • We provide a one–hour response guarantee for every support ticket or email that you send to the client care team. We will quickly respond to all standard enquiries and forward the case to our sysadmins if further assistance is needed. If you order our Optional Managed Services package, we will perform any of the included services at a time that has been agreed upon in advance.

  • Top quality support service

  • A First–Class Tech Support Service

  • If you require assistance while using our Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, do touch base with the client support team anytime via the ticketing system. Besides, in case you need help managing your dedicated server, you can order our Optional Managed Services package, which includes OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting services, backup storage space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel was installed by default for every Linux dedicated hosting server. Among its characteristics is a rather handy integrated knowledge base that will guide you step by step on all the tasks that you can carry out. The majority of educational articles also video versions that show all the operations that you can carry out in a very illustrative way. You can find the instructional articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.