Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Our group of techs will do their best to reply to your service demands in less than 1 hour. If, however, the difficulty you have come across requires some help from our Administrators’ =Dept,= we are going to address the ticket to the technician in charge and will post a note to let you know.

  • Top quality support service

  • Top–quality Technical Assist Service

  • Our client help and support crew will be on duty for you round the clock to to handle all help request tickets that you send. We offer technical support for the apps that are pre–installed on your hosting server. These include our custom created Web Hosting Control Panel, the chosen Operating System and also the server management panel (depending on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • A thorough and regularly updated knowledge base is integrated into our custom–built Web Hosting Control Panel. It gives you quick tips on how to conduct all of the key site maintenance tasks. The Help area provides descriptive how–to article tutorials and step by step video tutorials. You can reach the Help section by clicking on the Help or Video buttons in the right corner of each Control Panel section.